Consumer Affairs

In line with the recent trend of tightening of regulations aimed at consumer protection, the consumer response is becoming increasingly important to companies.

At TMI, we provide a wide variety of advice and support that range from advice on regulations that are associated with various types of business, to specific handling of each individual consumer's trouble. Specifically, we provide legal service regarding consumer related issues including, among others, the following items:

Issues regarding product safety;
Corporate response to consumption related accidents/recalls
Regulations on labeling (including labeling for food/pharmaceutical products);
Regulations on transactions (such as the "Act on Specified Commercial Transactions");
Laws relevant to various industries/businesses (such as the "Money Lending Business Act" and the "Installment Sales Act")
Laws and regulations regarding financial instruments exchanges;
Protection of personal information;
Individual consumer trouble; and,
Response to people who make many complaints